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Customer Service/Customer Care Specialist

Metro Garage Door, Inc.
Job Description

 Interact with customers and field technicians to provide and process information in response to inquiries, concerns and requests about products and services.
 Main Job Tasks and Responsibilities
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
 Education and Experience
• High school diploma
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• ability to type
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge
 Key Competencies
• interpersonal skills
 able to work in a fasted paced team concept environment
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
 EOE, Smoke Free Environment, Benefits available, Health, 401K (after one year), Paid Holidays and Vacation (90 day trial period). If interested please email resume to

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