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Experienced Customer Service Representative

Advantage Packaging, Inc.
Job Description
Rapidly growing box manufacturer is seeking an experienced Customer Service Representative for its Douglasville GA office. 

The Customer Service Representative is an extension of the sales team and will be responsible for supporting assigned customer accounts. The representative must assist sales by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities. 
·         Overseeing and managing customer accounts
·         Primary contact for outside sales representatives
·         Internal and external phone contact with customers, vendors and outside sales representatives
·         Obtaining quotes and order entry for customers
·         Responsible for direct quoting of customer jobs
·         Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints
·         Forward all new items onto Customer Service Manager for approval
·         Additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations
Knowledge and Skills
·         Commitment to outstanding customer service and an ability to operate with the customer's best interest in mind
·         Excellent phone etiquette and courtesy, professional communication and customer relationship/service
·         Ability to multi-task, prioritize work effectively and work in a fast paced environment with competing priorities and a demanding customer base
·         Strong knowledge of Excel and Microsoft Suite products
·         Knowledge of QuickBooks helpful
·         Strong organizational skills
·         Good with math and working with fractions/decimals; 
·         Ability to calculate figures and amounts such as discounts 
·         Detail oriented
·         Problem solver and self-sufficient
·         Effective internal and external communication skills including oral, written and active listening
·         Excellent interpersonal skills
·         Sense of urgency to answer customers and solve customer problems
Desired/Required Qualifications
  • Corrugated industry experience preferred.
  • High school diploma or GED required. College degree in business or related field preferred.
  • 3 years of customer service experience in a manufacturing setting preferred
  • Required to pass all pre-employment screens (including drug, background and criminal checks)
Contact Information

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